Common questions
Common questions
If you don’t see your question here, call us at 844-234-3057. We’re always glad to help.
Is this insurance?
No. This is a discount program, not insurance and not a health plan. It doesn’t replace your coverage.
What does it cost?
The card is free — there’s no membership and no monthly fee. Your price is the negotiated rate plus one small flat fee, and that fee is the same on every prescription, no matter where you live or what your medication costs. We always show you your price before you go.
Can I use it at my pharmacy?
Almost certainly. The card works at more than 60,000 pharmacies nationwide. Enter your pharmacy on the price page and you’ll see.
Do I have to switch pharmacies?
No. That’s the point. We built this so you can stay where you are.
Can I use this with my insurance?
Not on the same prescription. A prescription is filled one way or the other. Use whichever is cheaper — check your price here, compare it to what your plan charges, and choose.
What if my plan is cheaper?
Then use your plan. We’ll show you our price so you can compare. We’d rather you trust us than overpay us.
Do I need to sign up?
Not to look up a price. If you want a card, it takes about a minute and it’s free.
Does the card expire?
No. There is nothing to renew and nothing to cancel.
Can I use it for my spouse or family?
Yes. One card covers your household, with no limit on how many times you use it.
Will my price be the same every time?
Not necessarily. These rates change, and any company that tells you their price never moves isn’t being straight with you. That’s why we show you your price before you go — so there’s never a surprise at the counter.
What if the medication is still too expensive?
Call us at 844-234-3057. There are assistance programs for expensive medications, and we’ll help you find out whether you qualify.
When I call, am I talking to a person or a computer?
Both, depending on what you need. Our AI assistant answers right away and can handle most questions any time of day. Whenever you’d rather speak with a person, just say so and a member of our team will take over. You’re never stuck with a machine.
Who do I talk to if something goes wrong at the pharmacy?
Call 844-234-3057. We’ll help you sort it out with the pharmacy — and if you’d like a person to handle it, just ask.